EMS as a life-long passion (and stressor)
Nicole Dugan, VFIS Education Specialist, has spent almost her entire lifetime working within the EMS industry. It all began when her parents started an ambulance service in the 1980s and, when she was old enough, she got certified and entered the family business. Since then, she's worked at several agencies over the past 25 years and currently serves as an EMS instructor and educator. But, even a true passion can come with sacrifice.
"First responders go through so much on a daily basis—mentally, physically and emotionally. That's why it's so important to have an outlet, support system and healthy way to help you cope with all of the awful things we have to witness and deal with," says Nicole.
Finding a healthy outlet
It was a need for a healthy outlet that led Nicole to volunteering at Prairie Fire Farms several times a week, which is a nonprofit organization dedicated to providing retirement, rescuing, rehabilitating, rehoming and re-careering services for horses, as well as using its unique atmosphere to create equestrian experiences for low-income families, at-risk youth and others who may benefit from interacting with the horses
"First responders go through so much on a daily basis—mentally, physically and emotionally. That's why it's so important to have an outlet, support system and healthy way to help you cope with all of the awful things we have to witness and deal with," says Nicole.
Expanding her passion by participating in a first responder-focused program
Nicole was recently accepted into the Heroes and Horses program at Greystone Manor Therapeutic Riding Center, which will allow her to work with horses alongside other emergency responders. The program, which is offered in partnership with Millersville University, will provide 720 hours of an immersive, unmounted equestrian experience to 40 emergency and medical professionals at no cost.
"I've seen how the calming and nonjudgmental nature of horses has been able to help me—and I'm excited and honored to be able to explore that even deeper and witness how it may be able to help other first responders as well," says Nicole. "If you're a responder located near Lancaster, PA and you or a fellow responder is experiencing insomnia, agitation, anger, excessive worry, loss of interest, lack of confidence or persistent negative thoughts or feelings—I'd encourage you to consider applying for the program by completing the survey or by calling 717.615.9222."
About VFIS - @VFIS
VFIS is the largest provider of insurance, education and consulting services for fire departments, ambulance and rescue squads and 911 centers in North America, having pioneered the first tailored insurance package for this industry in 1969. A part of Glatfelter Insurance Group, one of the largest insurance program managers in the US, VFIS offers insurance protections, including Property & Casualty, Accident & Sickness and benefits programs, like a Length of Service Awards Program (LOSAP), as well as training, risk management and safety resources that are specialized to the emergency services industry.
About Glatfelter Insurance Group - @glatfelterins
Glatfelter Insurance Group (GIG), an American
International Group, Inc. (AIG) company, is one of the largest program managers and
insurance brokers in the US with more than 500 associates serving 30,000 clients. An
all-lines, full-service insurance broker, Glatfelter markets property, casualty, life,
accident and health insurance products and risk management services on both a retail and
wholesale specialty basis throughout the country, utilizing a network of more than 3,000
independent agents and brokers.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG
member companies provide a wide range of property casualty insurance, life insurance,
retirement solutions, and other financial services to customers in more than 80
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Products or services may not be available in all countries and jurisdictions, and
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