Agent & Broker Resources

Empowering agents and brokers with tools and resources to better serve and protect healthcare organizations.

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Browse Our Resources

Access guides, tools, and insights designed to support your Emergency Service Organization.

Product Information

Explore coverage solutions tailored specifically for Emergency Service Organizations.

Explore Our Insurance Products

Applications & Proposal Forms

Quickly access applications, forms, and proposal materials for your clients.

Download Applications/Forms

Claims

Find claim resources and support to help guide you through the process.

How to File a Claim

Broker Support

Get answers, resources, and assistance from our dedicated support team.

Find Support

Partner With Us

Join our trusted network and grow your Emergency Service insurance business.

Learn About Partnerships

Product Flyers & Information

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Property & Casualty Insurance Flyer
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Accident & Sickness Insurance Flyer
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Group Term Life Insurance Flyer
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Cancer & Critical Illness Insurance Flyer

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LOSAP Insurance Flyer

Trusted Insurance Solutions for Emergency Service Organizations

Our specialized products are backed by an experienced risk management team that has valuable experience in the Emergency Service industry and understands the unique needs and risks ESOs face every day. Gain access to exclusive resources and expert support to protect your clients and expand your book with confidence.

Explore Products

Who does VFIS insure?

Learn more about the types of Emergency Service Organizations we cover in our appetite guide.


Our Appetite Guide

Sales Assistance

Locate a knowledgeable representative ready to assist with your ESO insurance needs.


Locate a Representative

Specialty Benefits

Need something else?

Looking for custom coverage? We have that, too! Reach out to our Specialty Benefits team about travel accident policies, special event coverage and more.

800.233.1957

Applications

Benefits Request for Proposal

Ready for a quote?

Please return your completed applications to submissions@vfis.com or your Regional Director.

How to file a claim with VFIS

Emergency Service Organizations

We're sorry to hear you've experienced a loss and hope we can work with your insurance agent to help make your organization whole again. Please reach out to your agent as soon as possible so they can serve as your liaison during the claims process and begin filing your paperwork.

Claims reminders Claims FAQs

VFIS Agents

We hope we can work together to make things right for your client. Please send a completed Acord of Loss Notice and supporting documentation (like photos) to VFIS at claims@glatfelters.com, fax 717.747.7051. If you are located in a Regional Director state, please send all documents directly to your Regional Director. In the event of an after-hours emergency, please call Glatfelter Claims Management at 800.233.1957 for assistance.

Download loss notices

Online + Downloadable Forms

Use these downloadable forms to help you record accurate claims information and assist your clients with keeping important insurance and benefits documentation.

Loss Acord Forms

Supporting Emergency Services

We're here to help you and your clients every step of the way—with expert guidance, responsive service, and resources tailored to the unique needs of Emergency Service Organizations. From coverage questions to account support, our team is committed to ensuring you have what you need to serve caregiving clients with confidence.

Broker Support Client Support
photo of VFIS associate and client standing in front of a fire engine that is parked in front of a fire hall and has open bays with parked firetrucks in the background

Broker Support

Producer Center

Securely access applications, policies, loss runs, and other critical resources anytime, instantly.

Marketing Central

Access training resources, marketing materials, and ready-to-share content to help promote and support your clients.

Agent Onboarding

Explore videos and downloadable resources to quickly learn our programs and processes.

Locate a Representative

Connect with a dedicated representative for guidance and support with your clients.

Agent Blog

Keep up with the latest industry trends, updates, and expert perspectives designed for agents and brokers.

The Glatfelter Store

Shop marketing materials, promotional items, and branded swag—all in one convenient stop.

Located in AZ, IL, IN, MI OK, OH, TN, TX, Western VA and WV?

Your local Regional Director (RD) will serve as your first resource for all policy information and needs (rather than the portals). Please reach out to your RD directly with any questions.

Connect with my RD

Client Support

Risk Resources

Access checklists, guides, and practical tools to help streamline operations, manage risk, and navigate challenges with confidence.

In-Person Training Classes

Browse upcoming training opportunities and see where our experts will be presenting and teaching next.

Trainer & Instructor Information

Learn more about VFIS trainers, instructors, and what to expect from our educational programs.

Training & Resource Catalog

Explore training classes, seminars, workshops, and resources available throughout the year by region.

VFIS University

Take online courses that educate staff, reinforce best practices, and help reduce everyday risks.

Client Blog

Discover articles, insights, and resources designed to keep your team informed and prepared.

Severe Weather Resources

Access tools, planning resources, and guidance to help prepare for severe weather events.

Cybersecurity Resources

Explore resources, best practices, and tools that help your organization stay secure online.

Locate an Education Specialist

Connect with your education specialist to learn about available resources, tools, and training opportunities.

Have questions about the Producer Center?

Reach out to our Broker Support Team—we'd be happy to help!

800.233.1957